Help, from the people who built it.
No ticket queues, no bots. Email us and a human who actually built Varro replies — usually within a working day.
Get in touch
support@varro-tax.co.ukAccount access, billing, an HMRC submission that won't go through — whatever it is, include your account email so we can find your records.
Found a vulnerability? Report it to security@varro-tax.co.uk — acknowledged within two working days. Full policy at /.well-known/security.txt.
Before you email
More in the FAQDashboard → Documents, then drop in your bank statements as PDF, CSV or Excel — Varro parses them automatically, no formatting required. A one-tap Open Banking feed is coming soon; until then, statement upload covers everything you need to file.
Yes — Settings → Billing, no notice period or fees, and you keep access until the end of the period you've paid for. There's also a 14-day money-back guarantee, provided you haven't filed a Final Declaration with Varro. Your statutory rights under the Consumer Contracts Regulations 2013 are unaffected.
Settings → Account → Delete account permanently removes your profile, transactions, documents and bank-connection tokens. HMRC submission records and the audit log are kept for 6 years (HMRC record-keeping rules and the Limitation Act 1980). Full detail is in the Privacy Policy.
On encrypted UK/EU infrastructure — protected at rest and in transit, with row-level isolation so one account's data is never visible to another. Varro never asks for your bank password, and only HMRC receives the figures you explicitly submit. We never sell your data.
Varro is a software tool, not a regulated accountancy or tax-advice service. Not affiliated with HMRC. Terms · Privacy