Support
We're a small team and we read every email personally. You'll usually hear back within one working day.
Get in touch
[email protected]
For account access issues, billing questions, HMRC submission problems, or anything else — email us and we'll help. Please include your account email so we can look up your records.
Email supportSecurity disclosure
Found a vulnerability? Please tell us.
We take security seriously. If you've discovered a vulnerability or believe customer data may be at risk, report it to [email protected]. We acknowledge every report within two working days and coordinate disclosure timelines with researchers.
Our full policy lives at /.well-known/security.txt.
Common questions
How do I connect my bank account?
Go to Dashboard → Documents → Import from bank. You'll be redirected to your bank's own login screen to authorise read-only access via Open Banking — an FCA-regulated standard. You can disconnect at any time from Settings → Connected banks.
Are my HMRC submissions final once sent?
Quarterly updates are cumulative — each Q2 submission includes Q1 plus Q2 data, so corrections can be made by submitting a later quarter. Your annual Final Declaration, however, is irreversible once accepted by HMRC. Varro will warn you before any final declaration.
Does Varro store my bank login?
No. Open Banking never exposes your bank password to Varro or any third party. You authorise read-only access directly at your bank, and the access tokens we receive are encrypted at rest. You can revoke access at any time from your bank's app or from Varro's Settings page.
Is AI categorisation reliable for tax purposes?
Varro's AI categorisation is a suggestion, not advice. You review and confirm every transaction before it is used in a submission. The system is conservative — only high-confidence matches against our verified merchant catalogue are auto-confirmed. Anything the model is unsure about is flagged for your review.
Can I cancel my subscription?
Yes, any time from Settings → Billing. Cancellation takes effect at the end of the current billing period, and you retain access until then. Varro also offers a 14-day money-back guarantee: within 14 days of purchase, you may request a full refund provided you have not submitted a Final Declaration to HMRC using Varro. See our Terms of Service for details. Your statutory rights under the Consumer Contracts Regulations 2013 are unaffected.
How do I delete my account and data?
Settings → Account → Delete account. This permanently removes your profile, transactions, documents, and bank-connection tokens. HMRC submission records and the operational audit log are retained for 6 years from the end of your account, in line with HMRC record-keeping rules and the Limitation Act 1980. See our Privacy Policy for full retention terms.
Where is my data stored?
On encrypted, UK/EU-region infrastructure. Financial data is protected at rest and in transit, access is locked down at the database row level so one user's data is never visible to another, and only HMRC receives the figures you explicitly submit.